PREPAID ORDERS ONLY | SECURE UPI & CARD PAYMENTS | NO CASH ON DELIVERYPREPAID ORDERS ONLY | SECURE UPI & CARD PAYMENTS | NO CASH ON DELIVERYPREPAID ORDERS ONLY | SECURE UPI & CARD PAYMENTS | NO CASH ON DELIVERYPREPAID ORDERS ONLY | SECURE UPI & CARD PAYMENTS | NO CASH ON DELIVERY

Refund Policy

At Kurti Ghar, we want every customer to enjoy a smooth and transparent shopping experience. Please read our return and refund conditions carefully before placing an order.

1. Return Eligibility

We do not offer general returns or exchanges. Returns are accepted only for defective, damaged, incorrect or otherwise legally eligible products.

Eligible issues include:

  • A product received with a manufacturing defect
  • A torn or damaged item on arrival
  • An incorrect product delivered
  • A product materially different from its description
  • Other circumstances where a return, replacement or refund is required by applicable consumer law

We do not ordinarily accept returns for:

  • Change of mind
  • Dislike of colour or design
  • Incorrect size selected by the customer
  • Personal preference
  • Products damaged after delivery due to misuse

These exclusions do not affect remedies required under applicable law.

2. Reporting a Defective Product

Please contact our customer support team within 48 hours of delivery, wherever possible, to report a damaged, defective or incorrect item. Provide:

  • Order number
  • Registered name and contact details
  • Clear photographs of the product and the issue
  • A brief explanation of the problem

An unboxing video may help us investigate an issue but is not mandatory. We will review the request and contact you with the next steps. The 48-hour reporting period does not remove any rights customers may have under applicable consumer law.

3. Product Return Conditions

For an approved return, customers should keep the product unused, unwashed and with its original tags and packaging wherever reasonably possible. Where the reported defect itself prevents these conditions from being met, we will assess the request fairly.

4. Refund or Replacement

After reviewing the complaint and, where necessary, inspecting the returned product, we will offer an appropriate remedy, which may include:

  • Replacement with the same product, subject to availability
  • Refund to the original payment method
  • Another remedy required by applicable law

Approved refunds will normally be initiated within 5–7 business days after the return is verified. The time taken for the amount to appear in your account depends on your payment provider or bank.

5. Return Shipping Charges

For verified defective, damaged or incorrect products, Kurti Ghar will arrange or cover reasonable return shipping costs. Customers should contact us before sending a product back.

6. Cash on Delivery

Cash on Delivery (COD) is not available. All purchases must be prepaid through the UPI or debit/credit card options available at checkout.

7. Contact Us

Kurti Ghar Customer Support
Email: kurtighar12@gmail.com
WhatsApp: 9205174656, 9991598449
Support hours: 9 am to 8 pm, all days

Please mention your order number when contacting us.